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MV Desk
Microvision IT Support

IT support for the UAE Gender Balance Council

Report an issue or request a service, and follow it until it is resolved.

Submit a Request Track my requests

1. Submit

Describe the issue and attach a screenshot if you can. You receive a request number like SR-00001.

2. We work on it

Your request is prioritised, assigned and handled remotely or onsite.

3. Resolved

You are notified at each step and confirm once everything works.

Service Levels

  • CriticalSystem down affecting Council operations. Response within 2 hours.
  • HighSignificant disruption to a user or team. Response within 4 business hours.
  • StandardRoutine request or minor issue. Response within 1 business day.

Contact

Mon–Thu 9:00–18:00, Fri 9:00–16:00
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Critical incidents: call your Service Lead, then log the request here.